Customer should have discretion to share the contact number: Officials | India News
Officers mentioned that is additionally a privateness concern and the client ought to have the discretion to share the contact quantity or not. They added that there are complaints of salespersons informing the shoppers that they can not generate a invoice with no contact quantity as that is inbuilt within the system. “We’ll specify the process the retailers have to comply with to acquire the contact numbers of shoppers. If after being advised about the advantages akin to loyalty factors for buying a buyer would not need to give his quantity, the salespersons should not insist on this,” mentioned an official.
Many retailers cajole clients into sharing their cell numbers. There isn’t a assure that the quantity won’t be shared, offered or misused in another method. Clients can’t be pressured into sharing their quantity. An advisory on the topic is welcome, however not sufficient. There ought to be a helpline the place clients can register complaints if retailers insist.
The advisory can be despatched out to the retail business and entities akin to CII, FICCI and ASSOCHAM to handle this subject.
In one other transfer, the ministry has additionally despatched its views on the introduction of common charging port for good telephones, laptops and tablets to the electronics and IT ministry suggesting that rollout of those chargers could be finished from June 2025, six months after the timeline set by the European Union.